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Who we are. This Privacy Policy explains how we collect, use, and protect information when you visit our website and use our services.
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Scope. It applies to visitors, leads, customers, and anyone who contacts us through forms, email, or other channels.
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Information you provide. We may collect name, email, company, role, phone number, and any information you send in messages or attachments.
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Support-related data. If you request support, we may receive technical details such as logs, screenshots, error messages, device/browser info, and environment data.
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Account information. If you create an account or client profile, we may process login identifiers and account preferences.
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Payment information. If payments are used, billing details may be processed by secure payment providers; we do not store full card data unless explicitly stated by the payment provider.
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Automatically collected data. We may collect IP address, approximate location, device type, browser type, referring pages, and interaction events (analytics).
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Cookies & similar technologies. We may use cookies for functionality, security, and analytics; you can disable cookies in your browser, but some features may not work.
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How we use data. We use information to provide services, respond to inquiries, deliver onboarding/support, improve workflows, and maintain site security.
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Communications. We may send transactional messages (service updates, confirmations) and, if allowed, marketing messages; you can unsubscribe anytime.
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Legal bases (where applicable). Processing may rely on consent, contract necessity, legitimate interests (security, service improvement), or legal obligations.
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Data sharing. We may share data with vendors (hosting, analytics, email delivery, payment providers) strictly to operate our services.
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Client confidentiality. Support artifacts (tickets, logs) are treated as confidential and used only for resolving issues and service delivery.
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No sale of personal data. We do not sell your personal information.
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International transfers. If data is processed outside your country, we take reasonable steps to ensure protection consistent with this Policy.
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Retention. We keep data only as long as necessary for service delivery, legal requirements, dispute resolution, and legitimate business needs.
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Security measures. We use administrative, technical, and physical safeguards; no method is 100% secure, but we work to reduce risk.
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Your rights. You may request access, correction, deletion, or portability of your data, subject to applicable law.
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Opt-out controls. You can opt out of marketing, manage cookies, and limit optional data sharing/collection.
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Children’s privacy. Our services are not directed to children; we do not knowingly collect data from minors.
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Third-party links. We are not responsible for privacy practices of external sites linked from our website.
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Policy updates. We may update this Policy; changes will be posted with an updated effective date.
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Contact. For privacy questions or requests, contact us using the details below.
Email: support@skynexus-tech.com
Address: 9500 Ormsby Station Rd, Louisville, KY 40223
Phone: +1 (502) 753-6577