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Overview. This Refund Policy explains eligibility and timelines for refunds related to our services.
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Service nature. Our offerings are professional services (consulting, implementation guidance, support), not physical goods.
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Deposits. If a deposit is required, it typically reserves scheduling and may be non-refundable once work begins, unless stated otherwise in writing.
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Before work starts. If you cancel before any work has begun, you may be eligible for a full refund of amounts paid, minus non-recoverable transaction fees (if applicable).
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After work starts. Once work has started, refunds are generally pro-rated based on completed work and time spent.
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Milestone deliverables. If deliverables are structured in milestones, refunds may be limited to unpaid/undelivered milestones.
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Completed deliverables. Completed and delivered work is not refundable.
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Rush or priority fees. Rush fees are not refundable once scheduling is confirmed and work allocation has begun.
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Client delays. If a project is delayed due to missing client inputs, refunds may be limited because time/slots were reserved.
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No-shows. Missed meetings without advance notice may be treated as delivered time and not refundable.
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Revisions. Reasonable revisions may be offered instead of refunds, depending on scope and agreement terms.
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Disputes. If you believe there is an error in billing or scope, contact us within a reasonable time so we can investigate.
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Chargebacks. Initiating a chargeback before contacting us may delay resolution; we recommend contacting us first.
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Non-refundable items. Setup fees, licensing costs, third-party subscriptions, and pass-through expenses are non-refundable once incurred.
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Third-party services. Refunds for third-party tools are governed by those providers’ policies; we cannot guarantee third-party refunds.
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Refund method. Approved refunds are issued to the original payment method when possible.
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Processing time. Refund processing time may vary depending on payment provider and banking timelines.
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Partial refunds. Partial refunds may apply when only part of the scope is canceled or undelivered.
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Termination by us. If we terminate services without cause, we may issue a pro-rated refund for undelivered work, as appropriate.
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Termination for misuse. If services are terminated due to misuse, policy violations, or unlawful behavior, refunds may be denied.
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How to request a refund. Submit a request with your invoice number, project name, and reason for the request.
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Decision criteria. We evaluate refunds based on scope agreement, delivered work, time logs, and project communications.
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Policy updates. We may update this Policy; changes apply going forward and do not retroactively remove rights already granted.
Email: support@skynexus-tech.com
Address: 9500 Ormsby Station Rd, Louisville, KY 40223
Phone: +1 (502) 753-6577